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Popular Help Questions

Can I access the program on my tablet or phone?

What do I do if my certificate does not print?

I can’t open the program – says no “app” to be found

My certificate didn’t print, was it because my overall score was too low on that course? I got lower than 70…

I clicked on the video and it didn’t start

I click on an answer to a question, but it doesn’t capture my answer. Is this going to impact my overall completion of the program – I want to pass.

Sometimes I can’t enter comments in the text box – it won’t allow me

The submit button is not working once I enter my answer

I wanted to click false for an answer and true was the only one it would allow me to do – what do I do?

I finished one of the courses and it said “congratulations 75%?” – I then went to print my certificate and it had 50% grade on it – I tried a few times, but it did not change – what is the problem?

Certificates

I scored really low on some of my courses, so I want to take them over, is that ok?

What do I do if my certificate does not print?

My certificate didn’t print, was it because my overall score was too low on that course? I got lower than 70…

I finished one of the courses and it said “congratulations 75%?” – I then went to print my certificate and it had 50% grade on it – I tried a few times, but it did not change – what is the problem?

Reporting

I scored really low on some of my courses, so I want to take them over, is that ok?

My certificate didn’t print, was it because my overall score was too low on that course? I got lower than 70…

I click on an answer to a question, but it doesn’t capture my answer. Is this going to impact my overall completion of the program – I want to pass.

The submit button is not working once I enter my answer

I wanted to click false for an answer and true was the only one it would allow me to do – what do I do?

I finished one of the courses and it said “congratulations 75%?” – I then went to print my certificate and it had 50% grade on it – I tried a few times, but it did not change – what is the problem?

Scores

I scored really low on some of my courses, so I want to take them over, is that ok?

My certificate didn’t print, was it because my overall score was too low on that course? I got lower than 70…

I click on an answer to a question, but it doesn’t capture my answer. Is this going to impact my overall completion of the program – I want to pass.

The submit button is not working once I enter my answer

I wanted to click false for an answer and true was the only one it would allow me to do – what do I do?

I finished one of the courses and it said “congratulations 75%?” – I then went to print my certificate and it had 50% grade on it – I tried a few times, but it did not change – what is the problem?

Course

I scored really low on some of my courses, so I want to take them over, is that ok?

I can’t open the program – says no “app” to be found

I clicked on the video and it didn’t start

I click on an answer to a question, but it doesn’t capture my answer. Is this going to impact my overall completion of the program – I want to pass.

Sometimes I can’t enter comments in the text box – it won’t allow me

The submit button is not working once I enter my answer

I wanted to click false for an answer and true was the only one it would allow me to do – what do I do?

Navigation

Video

I clicked on the video and it didn’t start

Printing

What do I do if my certificate does not print?

Email